Delivery Policy

FREE UK Shipping Over £20

Free delivery is applied to orders of £20 or over for customers in UK.

Order under £20 would have a fixed postage of £3.99 to cover the increasing cost on postage, packing materials and pick / pack operation.

Same Day Dispatch

Orders received before 2pm would be dispatched on the same working day, while orders received after 2pm would be dispatched on the following working day.

Courier Service

Your order would be dispatched on Royal Mail 48HR Tracked Service, which normally takes 2 to 3 days for the delivery.

Royal Mail 24HR Tracked Service is also available in the checkout, which normally takes 1 day for the delivery, however is not guaranteed.

Scottish Highland, Northern Ireland and Off Shores

While Royal Mail has a flat rate for all areas in UK, other courier companies do have surcharges for deliveries to Scottish Highland, Northern Ireland and Off Shore areas. Whenever possible, we will dispatch your order with the most appropriate and reliable courier service based on the physical size / weight of your parcel(s) and your delivery address, and try to absorb any extra cost at our end if your delivery address is in these surcharge areas. However, we may have to contact you if the delivery surcharge in your area is far too expensive for us to absorb.

Delivery To Oversea Countries

We are able to deliver to all over the world outside the UK, at a charge of £9.99 per shipment plus £9.99 per extra item. We will be using the Royal Mail International Standard service, which normally takes up to 10 working days for the delivery.

Customer Delivery Address

Upon registration on the website and when ordering goods, the buyer is obliged to provide correct and true information. We shall not be held responsible if an incorrect delivery address is provided and the order is not delivered.